Exchange Policy

Return and Exchange Policy:


Thank you for shopping with us! We want to ensure that your experience with our products is exceptional. Please take a moment to review our return and exchange policy

1. Exchange Policy Duration:

Our exchange policy is valid within 3 days from the date you received the item. This policy is applicable only for items where the article is found defective on arrival.

2. Sale Items:

Please note that sale items are not eligible for exchange.

3. Packaging Requirements:

Items must be repackaged in the original packaging. Ensure that all labels and tags are securely attached.

4. Condition of Items:

Items must be undamaged, unworn, and unwashed.

5. Exchange Delivery Charges:

Exchange delivery charges of PKR 250 are applicable.

6. Size Selection:

We kindly request you to choose the size of the dress wisely when placing the order, as it cannot be exchanged once you receive it.

We strive to make the exchange process as smooth as possible for our valued customers. If you have any questions or concerns regarding your purchase, please contact our customer support team at or 03303760181.

Thank you for choosing Jooray Kapray! We appreciate your business and look forward to providing you with exceptional products and service.

Note: This policy is subject to change without notice. Please check our website for the most up-to-date information.